Privacy Policy

Awathar ("Awathar", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform"). By using the Platform, you consent to the practices described in this policy.

We collect information you provide directly, including: • Personal information: name, phone number, email address, delivery addresses • Account details: profile photo, preferred language, roles (farmer, vendor, buyer, aadtiya) • Transaction data: order history, payment information, invoices • Communication data: messages, support tickets, forum posts • KYC documents: Aadhaar, PAN, GST certificates (for sellers) We also automatically collect: • Device information: device type, OS, browser, IP address • Usage data: pages visited, features used, search queries • Location data: GPS coordinates (with your consent) for delivery and mandi price services • Cookies and similar technologies for analytics and personalization

We use the collected information to: • Process and fulfill your orders • Facilitate communication between buyers and sellers • Provide personalized product recommendations and mandi price alerts • Process payments and manage credit facilities • Send order updates, delivery notifications, and promotional offers • Improve our Platform, features, and user experience • Detect and prevent fraud, abuse, and unauthorized access • Comply with legal obligations and resolve disputes

We may share your information with: • Sellers/Buyers: Order details and contact information necessary to complete transactions • Payment processors: Razorpay and banking partners for payment processing • Logistics partners: Delivery address and contact details for order fulfillment • Service providers: Cloud hosting, analytics, SMS/notification services • Legal authorities: When required by law, court order, or government regulation We do NOT sell your personal information to third parties for marketing purposes.

We implement industry-standard security measures including: • Encryption of data in transit (TLS/SSL) and at rest • Secure payment processing through PCI-DSS compliant partners • Access controls and authentication mechanisms • Regular security audits and vulnerability assessments • Secure data centers with physical and network security While we strive to protect your data, no method of transmission over the internet is 100% secure.

We retain your personal data for as long as your account is active or as needed to provide our services. Transaction records are retained for a minimum of 8 years as required by Indian tax and commercial laws. You may request deletion of your account and personal data, subject to legal retention requirements.

You have the right to: • Access and download your personal data • Correct inaccurate or incomplete information • Delete your account and associated data • Opt out of marketing communications • Withdraw consent for location tracking • Lodge a complaint with the relevant data protection authority To exercise these rights, contact us at privacy@awathar.com or through our Support Center.

We use cookies and similar technologies to: • Keep you signed in • Remember your preferences and language settings • Analyze site traffic and usage patterns • Deliver relevant advertisements You can manage cookie preferences through your browser settings. Disabling cookies may affect some Platform features.

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our Platform. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of the Platform after changes constitutes acceptance.

If you have questions about this Privacy Policy, contact us at: • Email: privacy@awathar.com • Support: https://awathar.com/support • Address: Awathar Technologies Pvt. Ltd., India